Call Center Aptitude Test


The Call Center Skills Aptitude Test, from which a four-page report is provided to the client, is ideal for evaluating the potential of candidates with or without prior “call center” experience. It measures the following criteria:

  • Telephone etiquette and the ability to respond professionally to clients on the telephone

  • The candidate's ability to use proper grammar

  • Vocabulary skills relevant to a call center position

  • Attention to detail and ability to follow specific instructions

  • Basic math, logic, analytical and telephone problem solving skills

This test is used to pre-screen job applicants and in-house personnel in the following positions:

  • Call Center Representative

  • Non-Technical Help Desk

  • Store Manager

  • District Sales Manager

Interested in finding more about the Call Center Skills Aptitude Tests, give us a call at:

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