Customer Service Aptitude Test


The Customer Service Skills Test, from which a five-page report is provided to the client, consists of instruments measuring the following:

  • Verbal Fluency (Booklet version)

  • Reading Comprehension (Internet version)

  • Numerical Skills

  • Attention to Detail

  • Problem Solving Ability

  • Customer Service Skills

  • Customer Service Problem Solving

  • Customer Service Logic

This Customer Service Representative test is used to pre-screen CSR job applicants and in-house personnel in the following positions:

  • Customer Service Representative

  • Non-technical Help Desk

  • Inside Sales or Order Desk

Job criteria measured:

  • Verbal fluency - communication skills (booklet version)

  • Reading comprehension (Internet version)

  • Numerical skills and reasoning

  • Attention to administrative detail

  • Logic and problem solving abilities

  • Ability to deal with situations within a customer service environment

  • Problem solving within a customer service environment

  • Procedural ability within a customer service environment

Interested in finding more about CSR Skills Aptitude Tests, give us a call at:

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